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Terms, Discounts, Postage & Returns.

Gefen Sports accept payment by all credit cards including Amex and Pay Pal.

Working hours: 9.30am-5.00pm. Sunday closed.

Freephone for Mobile and Land line UK: 0800 999 4915

UK and European Union Discounts

Gefen Sports will match prices of all its competitors when possible
Minimum mail order value is 30.00 which is approximately $36.00 US dollars.

All Credit and Debit cards customers names must correspond with their home
address and security number for authorisation by the Credit or Debit card company.

These discounts apply to the prices (RRP) quoted on the price lists.


Please call or email for best quantity discount

Basic discount
less 25%
less 20%
No extra discount available on Special Offers.

Strings and Accessories

No extra discount available on Special Offers, Grommets, Ashaway, Babolat, Gamma, Luxilon, Prince, Signum Pro, Tecnifibre, Wilson and Yonex
top range strings and accessories. No discount available for labour.

Exchange Rate: 1.00 UK Sterling is approximately $1.25 US dollars.

All payments from outside the UK and European
Union must be made by credit card ( 2% extra ) or TT. Bank commission charge for TT is £12.00.



Postage within UK: Minimum order in goods value £30.00 postage charge £4.00. For orders under 60.00 postage charge £4.00. For orders over £60.00 in goods value the postage charge will be £1.00 for first class recorded delivery service, for safe delivey in UK. Gefen Sports will not charge £1.00 if the customer takes is own responsibility for any loses or damage in transit.
Fedex or Parcel Force will be used for heavy goods such as stringing machines, tennis balls, squash balls, shuttlecocks, shoes, clothing, heavy spare parts, stringing tools, etc. All these items will incur postage charge, depend on weight and delivery speed.
Typical cost for tennis, squash or badminton racket next day delivery in mainland UK 10.00.

Postage by, TNT or any other available courier Worldwid: Carries an extra charge, depending on weight, size, delivery speed and country. Please contact Gefen Sports for prices.

Small Packets worldwide
Typical cost to Netherland under One kg : 15.00 including insurance. Without insurance £9.00. USA & Canada under One kg: £20.00 including insurance. without insurance £15.00.

Small Packets: Air mail service available worldwide provided the packet is under Two kg and roughly the size of a shoe box, about 90 cm circumference. Any racket will be posted as a Standard Parcel only because they are over 70 cm long.Each country charge vary, please contact us for prices.

In recent years Fedex and Parcel Force increased charges due to Volumetric size and Carbon emission.

Terms: Mail Orders and Returns

Any internet order, phone or fax must be clear with all specific technical details to prevent errors on a purchase.

Errors or shortages must be notified in 3 working days of receipt of goods.Non delivery must be notified within 5 days, otherwise the customer will be deemed to have received the goods.

Goods correctly sent but unwanted can be returned for credit no longer than 7 days after delivery at the customer's expense. Gefen Sports will offer replacement goods in that case at customer's delivery expense.There must be a good reason to return unwanted goods. Any credit card purchase will be credited in full, less 3%.Debit card, Cheques or TT payments will be credited in less 3% bank commission.

There is no credit or refund for goods and delivery ordered incorrectly by the customer, unless agreed with Gefen Sports.

If unwanted goods returned have been used, or damaged they will be rejected, unless agreed with Gefen Sports for lower refund or replacement value.

Out of stock goods can be specially ordered, but the onus is on the customer once the order is confirmed as special orders cannot be cancelled or returned.

to contact gefen sports:

6 Kings Parade

Okehampton Road, Kensal Rise


NW10 3ED


tel: 020 8459 4915 ( 24 hr answering service )  or  020 8459 8539

mobile: 07734 650967

Freephone UK: 0800 999 4915

international dialling: 0044 20 8459 4915/ 8539



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Copyright Gefen Sports, September 2000
This site is written and maintained by: dandesign